Dear Valued Customer:
NOTICE REGARDING TISSUE-TEK VIP® 1000, 2000 AND 3000 SERVICE PARTS AVAILABILITY
Our records indicate that your institution purchased a Tissue-Tek VIP® model 1000, 2000 or 3000 Tissue Processor from Miles Diagnostics/Bayer, Inc., prior to 1993.
These early models were manufactured between 1979 and 1992. Technology has since evolved, and some of the components needed to manufacture service parts are no longer available. According to our estimation, we have enough material on hand to manufacture new parts for the next two years. During this period we will continue to offer new parts, service contracts and continued technical support. After that, we will not be able to guarantee the supply of all new parts for the VIP™ 1000, 2000 and 3000 processors. Once the supply of new parts is exhausted, service support of these models will require the use of remanufactured parts.
We hope that this advance notice assists you in planning your needs for the future. Sakura is committed to support the histology laboratory by offering reliable products with a value-in-use that exceeds the industry standards.
If you have any questions, please contact us at 1-800-725-8723. We thank you for your continued confidence in Sakura products.
Vice President of Marketing